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Customer story

Helped Electrolux to improve customer experience

Electrolux is a Swedish multinational home appliance manufacturer headquartered in Stockholm.

Customer story

The story

01

The Challenge

Electrolux wanted a B2C-like experience for B2B customers — segmentation, personalization and personalized journeys — while managing multiple sites and catalogs, and offering instalment payments.

02

The Solution

One master catalog with multiple child catalogs, a customized B2C accelerator leveraging B2B features, bundled extended-warranty templates, Klarna integration for instalment payments, and boost & bury search merchandising.

03

The Benefits

All stores on one instance with single sign-on, and increased revenue thanks to “Pay in instalments” positively impacting buying behaviour.