Heritage Parts is a trusted source for genuine OEM foodservice replacement parts.
Heritage Parts wanted better eCommerce performance, a stronger customer-care ticketing system, and the ability to move cart contents across accounts.
Multiple carts and orders, customized SAP integration for customers, prices, stock and orders with real-time pricing and inventory, a PCM workflow, and a new customer service cockpit for complex ticketing.
User experience improved by 15%, image rendering time cut by 50%, and CSAT increased by ~25%.
SUTA is a design house blending tradition and contemporaneity.
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